Customer Service

Customer Service




Terms & Conditions

Workshop Booking Terms & Conditions


Is everything you stock on your website?

No, we have lots of other products in stock. If you are looking for something in particular, please contact us and we tell you if we stock it. Equally if you are looking for a bigger quantity than what is listed online, please contact us and more than likely we will have a bigger quantity in stock.

What are the fabrics suitable for?

Nearly all fabrics are 100% cotton and are suitable for clothing, bags, quilting, and craft work such as appliqué, lightweight upholstery and lightweight decor.

What is a Fat Quarter?

A fat quarter, sometimes referred to as an FQ, is the measurement we use to sell fabric in our shop. It is half a metre of fabric cut in half again, creating a square of fabric approx 50cm x 55cm. The reason we sell in fat quarters is because historically it was a measurement adopted by quilters. They found it a more versatile cut than a ‘long quarter’, where a metre (or yard) would be cut only lengthways.

If you require more than one FQ then we will leave your fabric uncut. For details of measurements see below...

Number of FQ’s




Approximate measurement






50 x 55 cm






50 x 110 cm






75 x 110 cm






100 x 110 cm




1 ¼


125 x 110 cm




1 ½


150 x 110 cm




1 ¾


175 x 110 cm






200 x 110 cm


If you would like your fabric cut differently just put your requirements in the 'notes about your order' box when checking out and we’ll happily supply it as you wish.

Do you send out samples of fabrics?

Yes, we can send you samples. Just send us an email with your name, address and which samples you would like and we can pop them in the post.

How can I be sure that the fabric I buy will be the same colour as on your website?

We display the colour of our products as accurately as possible but precise colour depends on your monitor settings. You are able to return fabric and receive a refund if you are in any way unhappy with your purchase. Our pictures are either taken in natural light or taken from manufactures to make sure the representation is at its best.

Do you sell fabric by the yard?

No we only sell in metric units, we start at ¼ metre units so it should be possible to get the requirements that you need. If you are unsure just

get in touch with us and we will try and solve your problem.

How do I make a purchase? Purchasing is simple and quick. When you have found a product you want to buy, select the required quantity and add the product to your basket. You can continue shopping and when you have finished click proceed to checkout. You will be asked for information so we can deliver the item to you and you will then need to input payment details.

What methods of payment do you accept?

We accept Master Card, Visa, American Express and PayPal. All payments are processed by PayPal.

Are my payments details secure?

Absolutely. PayPal is one of the most secure payment platforms in the world. As they take your payment details we do not see your card information or store your payment details on our own server. Paypal uses the highest level of SSL encryption protection available to keep your details safe.

My order hasn’t arrived, what shall I do?

If your order doesn't arrive, please either email or call us and we'll do all we can to help you.

I’ve changed my mind, what should I do?

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)

Goods are returned at your cost unless there has been a mistake on our part.

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in their original condition. Get a proof of postage from the post office as we are unable to accept responsibility for parcels lost in transit.

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged. We also reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Do you have a shop I can visit?

No.  The Button Up & Stitch shop based at 5 Market Street, Wisbech closed at the end of July 2018.  We will continue to trade online as well at shows and fairs and we will be doing pop up shops. Sign up to our newletters and social media for updates on future events.  


All prices VAT where applicable.


We aim to despatch your order within 48 hours. For orders recieved before 2:00pm we usually aim for them to be dispatched the same day where possible. Your order will be checked and double-checked to make sure nothing has been forgotten and that there are no faults with the products you have ordered. It will then be placed in a strong clean bag and secure mailing bag.

All orders are sent using Royal Mail. We will let you know once your order has been dispatched we will let you know via email.

Shipping charges are:

UK 1st Class Delivery

First Class mail aims to deliver your letter or packet the next working day, including Saturday. However next day delivery cannot be guaranteed, please allow 1-2 days.

We charge £3.00 flat rate for this option.

Europe - We are sorry but we have suspending delivery to EU countries at this current time.

The Rest of the World - We are sorry but we do not offer delivery to the Rest of the World at this current time.

Lost Or Damaged Products

Royal Mail does not consider a parcel lost until it has been missing for 15 days for UK delivieries and 20 days for European delivieries . If you have not recieved you order within 10 days for UK delivieries and 15 days for European delivieries, please contact us as soon as possible and we will follow-up your order with Royal Mail. Please note that we will not be able to make a claim with Royal Mail until these days are up before we can replace your order, however, we will be as flexible as we can. We will aim to dispatch your order within 48 hours and proof of postage is always obtained.

If your order has arrived damaged, please contact us as soon as possible. You will need to keep the packaging on request of Royal Mail.


We do our upmost to make sure that all the images used on our website show a true and the best representation of the product. However, screens are all different so colours ect may show differently on all devices. We send out samples of fabric, ribbons and trims, so you are able to see the true colour and quality. If you would like some help on colour matching or ordering samples, please contact us.

Any item which we have cut for you (fabric, ribbons, trims, wadding), we are unable to accept refunds, unless the product arrives to you damaged. We will re-emburse you any postage costs and send you a replacement (if this is possible) or give you a full refund.

For precuts and packaged items which have been unopened or unused, we are able to accept refunds within 14 days of purchase. Please note that the customer will have to absorb postage prices, and we will be able to exchange your item for a voucher for Button Up & Stitch.

For any returns please email us first, and send to:

Button Up & Stitch, The Brambles, 7a Main Street, Coveney, Ely, Cambridgeshire, CB6 2DJ

For any returned items lost or damaged in the post, we are unable to accept responsibility.

Terms and Conditions

If you continue you must follow our terms and conditions whenever you use, browse, register or place an order with It is the users responsibility to know what our terms and conditions are. Along with our Privacy Policy govern Button Up & Stitch's relationship with you in relation to this website. If you disagree with any of our terms and conditions, you cannot use this website.

You can view our Privacy Policy and information on Delivery & Returns as they are a part of these terms.

All other information about our website can be found in Frequenty Asked Questions.

The term 'Button Up & Stitch' or 'us' or 'we' refers to the owners of this website. The term 'you' refers to the user of this website.

Use of our website

The use of this website is subject to the following:

The content of the webiste remains property of Button Up & Stitch, please do not copy or reproduce our website content without permission.

The use of this website can on be used for lawful reasons.

Anything bought on this website which you use and becomes lost or damaged. We cannot take resposibility or blame for this.

We do not offer a warrenty on any of our products.

We make every effort to make sure this website is running smoothly. However we cannot take responsibility or be liable for website being unavailable due to technical issues beyond our control


Product descriptions

Product description, information and stock control is kept up-to-date, best as possible. However sometimes things can be wrong.

Products on our website may have the incorrect stock amount. If this is true for an order, we will let you know as soon as possible. A full refund will be given or a suitable replacement of the same amount will be give.

Image of our products are taken in natural light or are used directly from our suppliers. We aim to have the most accurate representation of the product as possible. We cannot accept responsibilty for colour changes on different screens. If the exact colour matters please ask for a sample.

Descriptions of products may be wrong once in a while, if this is the case for your order, we will let you know as soon as possible.

We remain the right to change product information and images without any prior notice

Privacy Policy

Button Up & Stitch respect your privacy and your data is not shared, apart from:

Royal Mail - All of our orders are sent using Royal Mail

Mail Chimp - For those who opt in, email addresses are held with Mail Chimp, a 3rd party, secure service.

PayPal - All payments are prosessed through PayPal, Button Up & Stitch does not recieve any credit card details.

Create - Our website is powered by Create.


Button Up & Stitch website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device as you browse this website. They are used to remember when your computer or device accesses this website. Information collected includes information about pages viewed, products purchased and your movement on our website. No information about you ie your personal information such as name, is collected or recorded under our cookie policy. If you want to disable cookies you need to change your website browser settings to reject cookies.