Customer Service

 Customer Service

FAQ

Delivery

Returns

Terms & Conditions

Workshop Booking Terms & Conditions

FAQ

Is everything you stock on your website?

No, we have lots of other products in store. If you are looking for something in particular, please contact us, and we tell you if we stock it. Equally if you are looking for a bigger quantity than what is listed online, please contact us, and more than likely we will have a bigger quantity in store.

What are the fabrics suitable for?

Nearly all fabrics are 100% cotton and are suitable for clothing, bags, quilting, and craft work such as appliqué, lightweight upholstery and lightweight decor.

What is a Fat Quarter?

A fat quarter, sometimes referred to as an FQ, is the measurement we use to sell fabric in our shop. It is half a metre of fabric cut in half again, creating a square of fabric approx 50cm x 55cm. The reason we sell in fat quarters is because historically it was a measurement adopted by quilters. They found it a more versatile cut than a ‘long quarter’, where a metre (or yard) would be cut only lengthways.

If you require more than one FQ then we will leave your fabric uncut. For details of measurements see below...

Number of FQ’s

 

Metres

 

Approximate measurement

 

1

 

¼

 

50 x 55 cm

 

2

 

½

 

50 x 110 cm

 

3

 

¾

 

75 x 110 cm

 

4

 

1

 

100 x 110 cm

 

5

 

1 ¼

 

125 x 110 cm

 

6

 

1 ½

 

150 x 110 cm

 

7

 

1 ¾

 

175 x 110 cm

 

8

 

2

 

200 x 110 cm

 

If you would like your fabric cut differently just put your requirements in the 'notes about your order' box when checking out and we’ll happily supply it as you wish.

Do you send out samples of fabrics?

Yes, we can send you samples, just send us an email with you name, address and which samples you would like and we can pop them in the post.

How can I be sure that the fabric I buy will be the same colour as on your website?

We display the colour of our products as accurately as possible but precise colour depends on your monitor settings. You are able to return fabric and receive a refund if you are in any way unhappy with your purchase. Our pictures are either taken in natural light or taken from manufactures to make sure the representation is at its best.

Do you sell fabric by the yard?

No we only sell in metric units, we start at ¼ metre units so it should be possible to get the requirements that you need. If you are unsure just

get in touch with us and we will try and solve your problem.

How do I make a purchase? Purchasing is simple and quick. When you have found a product you want to buy, select the required quantity and add the product to your basket. You can continue shopping and when you have finished click proceed to checkout. You will be asked for information so we can deliver the item to you and you will then need to input payment details.

What methods of payment do you accept?

We accept Master Card, Visa, American Express and PayPal. All payments are processed by PayPal.

Are my payments details secure?

Absolutely. PayPal is one of the most secure payment platforms in the world. As they take your payment details we do not see your card information or store your payment details on our own server. Paypal uses the highest level of SSL encryption protection available to keep your details safe.

My order hasn’t arrived, what shall I do?

If your order doesn't arrive, please either email or call us and we'll do all we can to help you.

I’ve changed my mind, what should I do?

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)

Goods are returned at your cost unless there has been a mistake on our part.

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in their original condition. Get a proof of postage from the post office as we are unable to accept responsibility for parcels lost in transit.

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged. We also reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Do you have a shop I can visit?

Yes, you can find us at: 5 Market Street, Wisbech, Cambs, PE13 5DD. You can find more information

here.

Delivery

Your order will despatched within 48 hours. For orders recieved before 2:00pm we usuall aim for them to be dispatched the same day. Your order will be checked and double-checked to make sure nothing has been forgotten and that there is no faults with the products you have ordered. It will then be placed in a strong clearn bag and secure mailing bag.

All orders are sent using Royal Mail. We will let you know once your order has been dispatched we will let you know via email.

Button Up & Stitch ship to the UK and worldwide. Shipping charges are:

UK First Class Delivery*

First Class mail aims to deliver your letter or packet the next working day, including Saturday. However next day delivery cannot be guaranteed, please allow 1-2 day.

*Please note, if your order is over a £75 your order maybe sent via courier as this way offers a higher insurance.

We charge £2.50 flat rate for this option.

Europe

For European countries we use Royal Mail Airmail. This service can only be used on parcels under 2kg and cannot be tracked. Expected delivery is 3-5 days.

Order Value-£0.00-£15.00 = Postage-£3.00

Order Value-£15.01-£50.00 = Postage-£6.50

Order Value-£50.00+ = Postage-£12.00

Rest Of The World

For countries throughout the rest of the world, we use Royal Mail Airmail. This service can only be used on parcels under 2kg and cannot be tracked. Expected delivery is 5-7 days.

Order Value-£0.00-£15.00 = Postage-£5.00

Order Value-£15.01-£30.00 = Postage-£10.00

Order Value-£30.01-£50.00 = Postage-£12.00

Order Value-£50.01+ = Postage-£20.00

Lost Or Damaged Products

Royal Mail does not consider a parcel lost until it has been missing for 15 days-UK, 20 days-Europe and 25 days-Rest of the World. If you have not recieved you order within 10 days-UK, 15 days-Europe and 20days-Rest of the World, please contact us as soon as possible and we will follow-up your order with Royal Mail. Please note that we will not be able to make a claim with Royal Mail until these days are up before we can replace your order. However we will be a flexible as we can. We dispatch your order within 48 hours, and proof of postage is always obtained. If your order has arrived damaged, please contact us as soon as possible. You will need to keep the packaging on request of Royal Mail.

Returns

We do our upmost to make sure that all the images used on our website show a true and the best representation of the product. However, screens are all different so colours ect may show differently on all devices. We send out samples of fabric, ribbons and trims, so you are able to see the true colour and quality. If you would like some help on colour matching or ordering samples, please contact us.

Any item which we have cut for you (fabric, ribbons, trims, wadding), we are unable to accept refunds, unless the product arrives to you damaged. We will re-emburse you any postage costs and send you a replacement (if this is possible) or give you a full refund.

For precuts and packaged items which have been unopened or unused, we are able to accept refunds within 14 days of purchase. Please note that the customer will have to absorb postage prices, and we will be able to exchange your item for a voucher for Button Up & Stitch.

For any returns please email us first, and send to:

Button Up & Stitch

6 Market Street

Wisbech

Cambridgeshire

PE13 1EX

For any retuned items lost or damaged in the post, we are unable to accept responsibility.

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Terms and Conditions

If you continue you must follow our terms and conditions whenever you use, browse, register or place an order with buttonupandstitch.co.uk. It is the users responsibility to know what our terms and conditions are. Along with our Privacy Policy govern Button Up & Stitch's relationship with you in relation to this website. If you disagree with any of our terms and conditions, you cannot use this website.

You can view our Privacy Policy and information on Delivery & Returns as they are a part of these terms.

All other information about our website can be found in Frequenty Asked Questions.

The term 'Button Up & Stitch' or 'us' or 'we' refers to the owners of this website. The term 'you' refers to the user of this website.

Use of our website

The use of this website is subject to the following:

The content of the webiste remains property of Button Up & Stitch, please do not copy or reproduce our website content without permission.

The use of this website can on be used for lawful reasons.

Anything bought on this website which you use and becomes lost or damaged. We cannot take resposibility or blame for this.

We do not offer a warrenty on any of our products.

We make every effort to make sure this website is running smoothly. However we cannot take responsibility or be liable for website being unavailable due to technical issues beyond our control

Products

Product descriptions

Product description, information and stock control is kept up-to-date, best as possible. However sometimes things can be wrong.

Products on our website may have the incorrect stock amount. If this is true for an order, we will let you know as soon as possible. A full refund will be given or a suitable replacement of the same amount will be give.

Image of our products are taken in natural light or are used directly from our suppliers. We aim to have the most accurate representation of the product as possible. We cannot accept responsibilty for colour changes on different screens. If the exact colour matters please ask for a sample.

Descriptions of products may be wrong once in a while, if this is the case for your order, we will let you know as soon as possible.

We remain the right to change product information and images without any prior notice

Privacy Policy

Button Up & Stitch respect your privacy and your data is not shared, apart from:

Royal Mail - All of our orders are sent using Royal Mail

Mail Chimp - For those who opt in, email addresses are held with Mail Chimp, a 3rd party, secure service.

PayPal - All payments are prosessed through PayPal, Button Up & Stitch does not recieve any credit card details.

Create - Our website is powered by Create.

Cookies

Button Up & Stitch website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device as you browse this website. They are used to remember when your computer or device accesses this website. Information collected includes information about pages viewed, products purchased and your movement on our website. No information about you ie your personal information such as name, is collected or recorded under our cookie policy. If you want to disable cookies you need to change your website browser settings to reject cookies.

 

 

Workshop Booking Terms & Conditions

-A deposit of £5 must be paid prior to the workshop taking place. If this payment has not been received your workshop place will become vacant, and you will be unable to attend that workshop. A deposit is the only way to secure your place


-We understand that sometimes things crop up, and we will try to be as flexible as we can in rescheduling your booking to another workshop date, subject to availability.


-Due to limited places of our classes cancellations must be made a week prior to the workshop taking place.


-If cancellations are made after this time a full refund will be given only if the space can be filled.


-Of course, if you’re unable to attend, we are happy for you to send a friend in your place, just let us know their name, phone number and email address in advance of the workshop.


-We remain the right to cancel workshops. In the unlikely event we have to cancel or postpone a workshop due to unavoidable circumstances, we will endeavour to give our guests as much notice as possible. We will happily refund the full fee or transfer your booking to another workshop of the same price, space permitting. However, we cannot accept responsibility for any other costs, expenses or disappointment.


-All sewing machines are used at your own risk as full instructions and guidance will be given prior to using the sewing machines.


-The workshop times are estimates, and may over run.

 


-Tutors patterns and designs used for the workshops should not be reproduced for commercial purposes

- Workshops are suitable for over 18s. If anyone under the age of 18 would like to come a parent or guardian would need to come with them, thus payment for 2 places. -Workshops will only commence with the agreement of these terms and conditions.